Confirm the Microsoft environment
Review tenant, licensing, user, and administrative prerequisites without requesting credentials in the public form.
Advanced services
More structure for more demanding communication workflows.
Contact Center, archiving, Microsoft Teams integration, and related services are considered only when they fit the operational need.
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Contact Center
Support more structured customer conversations.
For organizations with dedicated agents, queues, supervisors, or multi-channel engagement needs, Contact Center options can be reviewed separately from everyday business calling.
- Agent and supervisor role discovery
- Queue, schedule, and escalation planning
- Reporting and quality-workflow discussion
- Eligibility and channel requirements confirmed during design
Archiving
Discuss retention before making a feature claim.
Archiving needs can vary by communication channel, policy, role, and regulatory context. FoxCreek will document the requirement and verify eligible services before recommending an approach.
- Identify channels and user groups
- Document retention and access expectations
- Review administrative and search needs
- Confirm exact service coverage in the proposal
Microsoft Teams integration
Connect calling and Teams thoughtfully.
A supported calling integration can be considered for organizations that already use Microsoft Teams. This is distinct from Microsoft 365 licensing and does not mean that a Microsoft 365 subscription automatically includes telephone service.
Define the user experience
Identify who needs Teams calling, desk-phone use, mobile access, or a different workflow.
Validate eligibility
Confirm current product and licensing requirements before any definitive proposal.